Terms of service

1. About NOSTOS

NOSTOS operates an international online jewelry store serving customers across selected international markets.

Our online store is powered by Shopify, which provides the e-commerce platform through which our products are displayed and sold.

2. Using Our Website

You may use our website only for lawful purposes.

You agree not to:

  • Use the website for fraudulent or unlawful activities;
  • Attempt to interfere with the security or operation of the website;
  • Introduce viruses, malicious code, or other harmful technology;
  • Collect or misuse information belonging to other users;
  • Copy, reproduce, or commercially use our website content without permission; or
  • Provide false or misleading information when placing an order.

We may restrict access to our website or services if we reasonably believe they are being misused.

3. Products

We aim to describe and display our products as accurately as possible.

However, product appearance may vary slightly from photographs due to lighting, screen settings, photography, production variations, or the characteristics of the materials used.

Measurements, colors, stone appearance, finishes, and other product details should therefore be understood as reasonable representations of the actual product.

Product availability may change without notice, and we may discontinue or modify products at any time.

4. Prices and Currency

Prices are displayed according to the market or currency selected or available on our website.

Depending on your location, prices may be displayed in currencies such as USD, AUD, EUR, IDR, or other supported currencies.

Where currency conversion is involved, the final amount charged may differ slightly because of exchange rates or fees applied by payment providers, card issuers, or banks.

We may change our product prices at any time. Price changes will not affect orders that have already been successfully placed and paid for, except where an obvious pricing or technical error has occurred.

5. Orders

Submitting an order does not guarantee that it will be accepted.

We may cancel or decline an order where reasonably necessary, including when:

  • A product is unavailable;
  • Payment cannot be successfully processed;
  • Pricing or product information contains an obvious error;
  • Shipping information is incomplete or invalid;
  • We suspect unauthorized or fraudulent activity; or
  • We are unable to deliver to the provided destination.

If we cancel an order after payment has been successfully received, the applicable payment will be refunded.

You will receive an order confirmation using the contact information provided during checkout.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your:

  • Name;
  • Email address;
  • Billing information; and
  • Shipping address.

Please check your information carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address or order detail can be changed after processing or shipment has begun.

7. Payments

Available payment methods will be displayed during checkout and may vary depending on your location.

Payments may be processed by independent third-party payment providers.

NOSTOS does not directly store complete credit or debit card details submitted through third-party payment processors.

Your use of a payment provider may also be subject to that provider's own terms, privacy practices, currency conversion rates, and fees.

8. Shipping and Delivery

Orders are prepared and delivered according to our Shipping Policy.

Estimated shipping and delivery times are provided as guidance and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, local holidays, transportation disruptions, or incorrect delivery information.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information regarding processing times, tracking, delivery, and address changes.

9. Duties and Taxes

International orders may be subject to import duties, taxes, customs charges, or other fees depending on the destination country and shipping method.

Where such charges are not collected during checkout or included in the selected shipping method, they may be charged separately by customs authorities or the delivery carrier.

Requirements vary by destination and may change from time to time.

Any information provided by NOSTOS regarding duties or taxes is intended as general guidance and does not replace information provided by the relevant customs or tax authority.

10. Returns, Exchanges and Refunds

Our rules regarding returns, refunds, damaged or incorrect products, change-of-mind returns, discounted items, and other return-related matters are set out in our Refund Policy.

Please review the Refund Policy before purchasing.

Nothing in these Terms or our Refund Policy is intended to remove consumer rights that cannot legally be excluded under applicable law.

11. Promotions and Discount Codes

From time to time, NOSTOS may offer discount codes, promotional pricing, or other special offers.

Promotions may:

  • Have an expiry date;
  • Apply only to selected products or customers;
  • Require a minimum purchase;
  • Be limited to one use per customer; or
  • Be subject to additional conditions stated with the promotion.

Unless otherwise stated, promotions and discount codes cannot be combined.

We reserve the right to cancel or correct a promotion where there has been an obvious technical, pricing, or administrative error.

Products purchased at a discounted price remain subject to the eligibility conditions stated in our Refund Policy.

12. Intellectual Property

The NOSTOS name, branding, logo, product photography, graphics, website design, written content, and other original materials displayed on our website are owned by or licensed to NOSTOS unless otherwise stated.

You may browse and use our website for personal shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

13. Third-Party Services

Our website may rely on third-party services for functions such as:

  • Website hosting;
  • Payment processing;
  • Shipping and logistics;
  • Analytics; and
  • Other e-commerce functionality.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites that you choose to visit through external links on our website.

14. Privacy

We collect and process personal information as described in our Privacy Policy.

Information may be processed where necessary to:

  • Complete and deliver your order;
  • Process payments;
  • Provide customer support;
  • Prevent fraud;
  • Communicate with you; and
  • Meet applicable legal or regulatory requirements.

Please review our Privacy Policy for more information.

15. Website Availability and Information

We aim to keep our website and product information accurate and available.

However, we cannot guarantee that the website will always operate without interruption, delay, or technical error.

Occasionally, information relating to product descriptions, availability, pricing, promotions, shipping, or other matters may contain an error or omission.

Where this occurs, we may correct the information as soon as reasonably possible.

If an error materially affects an order you have already placed, we will contact you where appropriate to resolve the issue.

16. Limitation of Liability

To the extent permitted by applicable law, NOSTOS is not responsible for indirect, incidental, or consequential losses resulting from the use of our website or products where such loss was not reasonably within our control.

Nothing in these Terms excludes or limits any liability or consumer protection right that cannot legally be excluded or limited.

17. Events Outside Our Control

NOSTOS will not be responsible for delays or failure to perform an obligation where the delay or failure results from circumstances reasonably outside our control.

These may include natural disasters, severe weather, transportation disruptions, customs delays, carrier disruptions, government actions, strikes, telecommunications failures, or other comparable events.

We will take reasonable steps to minimize disruption where possible.

18. Changes to These Terms

We may update these Terms when our services, business practices, legal requirements, or website features change.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date they are published, subject to applicable law.

19. Governing Law

These Terms are governed by the laws of the Republic of Indonesia.

If you are purchasing from another country, you may also have mandatory consumer rights under the laws applicable to you. Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

20. Contact Us

If you have questions about an order, these Terms, or any of our policies, please contact:

NOSTOS
Email: hello@fromnostos.com
Website: fromnostos.com