Refund policy

Refund & Return Policy

At NOSTOS, we carefully select and prepare each piece before it begins its journey to you. Please review product descriptions, measurements, materials, and images carefully before placing your order.

Change of Mind

We accept change of mind returns under the following conditions:

  • Return requests must be made within 30 days of receiving your order.
  • Items must be unworn, unused, with tags, and in their original packaging.
  • Proof of purchase is required.
  • Please contact us before returning an item. Returns sent without prior approval may not be accepted.
  • Customers are responsible for return shipping costs for change of mind returns.
  • Original shipping charges are non-refundable.
  • Sale or discounted items are not eligible for change of mind returns.
  • For hygiene reasons, earrings are not eligible for change of mind returns, unless they are faulty, damaged, or incorrect.
  • These exclusions do not affect returns for items that are faulty, damaged, or incorrect.
  • Once the returned item has been received and inspected, we will notify you regarding your refund.

This does not affect any rights or remedies you may have under applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible at support@fromnostos.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging where relevant

We’ll review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Please do not return an item before contacting us. If a return is required, we’ll provide instructions on where and how to send it.

Earrings & Hygiene

For hygiene reasons, earrings that have been worn, tried on, or removed from sealed hygiene packaging (where applicable) cannot be returned for change-of-mind reasons.

This restriction does not apply where an item is damaged, defective, incorrect, or where a remedy is otherwise required under applicable consumer law.

Order Cancellations & Changes

If you need to cancel or change your order, please contact us at support@fromnostos.com as soon as possible.

We will do our best to accommodate your request if the order has not yet entered processing or fulfilment. Once an order has been processed or dispatched, we may no longer be able to cancel or modify it.

Sale & Promotional Items

Purchasing an item during a promotion or using a discount code does not remove any rights you may have in relation to damaged, defective, incorrect, or otherwise non-conforming goods.

Items specifically marked Final Sale are not eligible for change-of-mind returns, except where a return or other remedy is required by applicable law.

Refunds

Where a refund has been approved, it will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@fromnostos.com

Shipping charges, customs duties, taxes, or other third-party charges may be non-refundable where permitted by applicable law.

European Union & Other Statutory Rights

Depending on your location, local consumer laws may provide additional cancellation, withdrawal, return, refund, or other statutory rights.

For example, consumers in the European Union may have a 14-day statutory right of withdrawal for certain online purchases, subject to applicable conditions and exceptions.

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded.

Contact Us

If you have any questions about an order, return, or refund, please contact us:

NOSTOS
Email: support@fromnostos.com